At Celestyal Cruises, we have taken the difficult decision to extend the suspension of our sailings until 30th of July 2020 due to the ongoing travel restrictions and temporary port closures within the region in which we operate.
The Greek government recently announced that the Greek tourism season will gradually recommence in the next few weeks with international flights from select countries resuming in July. We will continue to monitor the phased opening of Greece to international tourists while working closely with the Greek authorities on the development of enhanced health and safety protocols.
We apologise to our valued guests for the inconvenience this further temporary suspension will cause. We are confident they understand that we take into consideration all aspects that will ensure the well-being of our guests and crew. It’s encouraging to see that Greece is prudently commencing it’s reopening for international tourism in a phased manner following the country’s globally acclaimed best-practice handling of the COVID-19 pandemic. When the time is right, we look forward to recommencing our operations and welcoming guests back onboard.
For all named and paid individual guests impacted by this temporary suspension, Celestyal Cruises is offering a Future Cruise Credit (FCC) valued at 120% of original booking value. Guests will have until the end of December 2021 to redeem their Future Cruise Credit against any of Celestyal Cruises’ itineraries through end of December 2022. For additional flexibility should guests choose not to redeem their FCC by end of December 2021, they will automatically receive a full refund equal to the original amount paid to Celestyal upon the voucher’s expiry.
To reduce the inconvenience as much as possible, we will automatically send the Future Cruise Credit Voucher directly to guests or their travel advisors, so there will be no need to call the Contact Centre other than to rebook.
