MINIMUM QUALIFICATIONS

• Degree in Computer Science/ Information Technology
• Experienced with Windows Server, Active Directory,
  Group Policies, Firewall configuration, Office 365
• English (written and verbal)
• Able to work within a team
• Self-motivated
• Excellent telephone manner
• Numerate
• Presentable and personable
• Good organisational skills
• Reliable and conscientious

MAIN RESPONSIBILITIES

• To assist and resolve daily “Tier 2” technical issues or
  taking escalated customer issues from “Tier 1” Customer Support Agents
• Testing of One Net Value Added Services
• Setup and preparation of developed value-added services
  and other equipment for deployment to vessels
• Maintain, monitor and improve developed value-added services and other solutions
• Maintain up to date documentation of networks, systems and new solutions
• To back-up other colleagues within the same department in case of absence
  and ensure smooth flow of operations
• To respond to customer and suppliers’ general inquiries as necessary
  and coordinate with the Customer Support Manager
• Responsible for the identification of the function’s risks and opportunities
  and the proposal of actions for their addressment

A remuneration package is offered to the successful candidate including 13th salary,
provident fund at 6% and medical coverage after the probation period.

All applications will be treated as confidential.