Customers, partners, executives and practitioners convene at virtual user conference to discuss “agent debt” and the urgent need for observability for AI-driven development

New Relic, the Intelligent Observability Company, today will hold New Relic Now, the summer edition of its virtual event series that is streaming globally. The company will share key insights from its recent 2026 State of AI Coding report and spotlight the general availability (GA) of advancements to its platform that address the operational challenges of the AI-driven software development era. Speakers from OpenAI, LaunchDarkly, and New Relic will share actionable best practices and real-world use cases for optimizing AI performance to ensure seamless user experiences and business growth.

The cost of blind trust: Accumulating agent debt

New Relic recently commissioned a survey of technology leaders at upper mid-market and enterprise companies who use generative and agentic AI in software engineering. The data reveals that while 94% of leaders rated AI-generated code as higher quality at review time, 78% report more incidents once it ships. Despite these prevalent issues, enterprises are placing a blind trust in AI, as 62% of respondents ship AI-generated code to production without line-by-line manual verification. This misplaced trust accumulates what New Relic terms “agent debt”—a phenomenon where unverified deployment leads to downstream operational issues.

“Agent debt is the hidden operational tax of the agentic era and a threat to enterprise uptime,” said New Relic Chief Product Officer Brian Emerson. “The promised productivity gains of AI coding assistants are a mirage if they simply shift the bottleneck from developers writing code to SREs fixing it. Today we are sharing best practices, use cases and demos of solutions to erase agent debt with AI observability, the only way to bridge the gap between AI-assisted development and production stability.”

Moving from blind trust to governed AI acceleration

For technology leaders, the emergence of agent debt rewrites the ROI equation of enterprise AI. Hyper-accelerated development is meaningless if efficiency gains are wiped out by costly production outages and SREs acting as AI code janitors. Realizing the true value of AI requires shifting from blind adoption to governed acceleration, and mandating observability as a core prerequisite. By fusing deep system telemetry with historical operational data, New Relic acts as a foundational intelligence layer, giving human SREs critical oversight while feeding AI tools the precise context needed to reduce agent debt.

To aid individual developers, New Relic recently announced New Relic AI Coding Observability, an open-source solution designed specifically for AI-assisted lifecycles that is available today. The tool extends production-grade monitoring directly into the IDE, transforming fragmented, unmonitored AI usage into a highly governed, optimized, and auditable enterprise advantage.

The intelligent observability platform to tackle the AI era’s biggest challenges

During the event, New Relic will also highlight forward momentum with previously announced platform capabilities now generally available:

• AI Observability: Provides comprehensive visibility into LLM pipelines, vector databases, and AI framework behavior in production so workloads can be optimized.
• ChatGPT Apps Monitoring: Gives businesses the ability to monitor the performance, reliability, and user experience of custom ChatGPT apps to maximize this sales channel.
• eBPF Network Metrics: Adds network-layer visibility with zero instrumentation changes, identifying hidden bottlenecks.
• New Relic Knowledge: Fuses real-time telemetry with historical incident data, system changes, and deep operational context to enhance detection and resolution of issues.
• Mobile Session Replay: Delivers production visibility into real user behavior, aiding in rapid issue resolution.
• Notebooks: Allow users to leverage variables to create adaptable, repeatable investigative flows that can be linked directly to alerts, transforming one-off queries into dynamic runbooks.

New Relic for Startups empowers the next generation of AI innovators

Today, the company also unveiled New Relic for Startups, a program that pairs free observability platform access with direct engineering support for early-stage companies building on AI, helping them confidently launch, scale, and stay reliable.

A roadmap to achieve FedRAMP High and DoD Impact Level 4 authorizations

New Relic is solidifying its commitment to security and compliance by announcing its formal roadmap to achieve FedRAMP High and Department of Defense (DoD) Impact Level 4 (IL4) authorizations on AWS GovCloud. Currently authorized at the FedRAMP Moderate level, this move to the most stringent security baselines will allow customers to manage data transactions with the highest security and risk management controls within the New Relic Observability Platform.

Source: BUSINESS WIRE