Atlânticoline, the ferry operator in the Azores, Portugal, has partnered with Carus, a global leader in ferry IT solutions, to enhance the digital experience for passengers traveling between the Azorean islands.

The Azores rely heavily on ferry services as a vital connection between the several islands of the archipelago. Residents benefit from reduced ferry rates, to ensure affordability without burdening ferry operators. To manage this benefit, an online resident validation service is required to confirm eligibility for discounted fares. Carus brings extensive expertise in implementing such solutions, including a similar system successfully deployed in Madeira.

In addition to resident validation, Portuguese regulations mandate that every ticket sale is linked to a digitally signed invoice, meeting the country’s strict invoicing requirements. Carus has a proven track record of supporting this type of process across multiple jurisdictions, including Turkey, Mexico, Honduras, and of course, Portugal.

Ricardo Batista, Executive Member of the Board of Atlânticoline, expressed confidence in the collaboration, stating:

“We could clearly see that Carus has the experience and expertise in managing processes that align with the unique requirements of our operations in the Azores.”

John Bertell, Director of Sales at Carus, shared his enthusiasm for the project:

“We are excited to welcome the Azores to the growing family of Carus clients. Our extensive experience in providing IT solutions for lifeline services will prove invaluable as we implement our system to support both local residents and tourists. Coming from the Åland archipelago, we are islanders ourselves, so we understand the nuances of serving communities that rely heavily on ferry transport.”

This partnership marks a significant step forward in improving the digital journey for Atlânticoline customers, enhancing accessibility, compliance, and operational efficiency. With Carus’ tailored solutions, Atlânticoline is poised to strengthen its role as a critical link for mobility and tourism in the Azores.