Job Purpose

The VSAT Technical Engineer will install, service, and repair Satellite Communication equipment on board ships at the assigned locations. They will also provide remote support to vessels, and internally to the Sales, Service Coordination and Satcom support teams with regards to VSAT and FX installations.

Main Duties and Responsibilities

• Travel to various locations worldwide for installation of company’s satcom solutions.
• Install, test, configure, repair of VSAT and Fleet Broadband systems or other solutions involving these technologies.
• Load, update, and modify software.
• Make intelligent use of complex schematics, blueprints, and manuals to accurately achieve assignments.
• Creating schematics and other supporting documents as needed to complete their tasks as per best industry standards.
• Creating a detailed service report upon completing assignments.
• Document technical knowledge in the form of notes and manuals.
• Satcom hardware testing for integration with company’s solutions.
• Maintain in depth knowledge of company’s products and services.
• Maintain good communication and cooperate well with other departments.
• Good knowledge of the company’s electronic systems and databases.
• Provide remote support to customer/user support requests and provide assistance in troubleshooting issues relating to our products including the integration thereof into a variety of VSAT systems as well as IT networks.
• Explain and assist vessel crew on how and where to install equipment (antennas, rack and cables-gyro).
• Follow up with them and confirm that everything is installed correctly (photos).
• Check the pre-installation checklist and confirm that vessel is ready for commissioning.
• Smartbox (installation & configuration).
• Provide recommendations to the company related to his expertise, with the goal of increasing efficiency and customer satisfaction.
• Apply best efforts to represent the company in a professional and ethical manner while onboard vessels.
• Attend training and obtain certification (at the cost of the company) as required by the company in order for the company to maintain contractual relations with its stakeholders.

Qualifications

• A University degree in Electronics, Engineering, Computer Science or equivalent technical certificates.
• Adequate experience in a similar position.
• Knowledge of satellite communications principles.
• Operational knowledge of iDirect and/or Comtech VSAT technology – (X7/Velocity an advantage).
• Knowledge of TDMA (DVBS-2 an advantage).

• Understand Link Budget requirements.
• Good knowledge of LAN/WAN internetworking and components (Firewalls, Switches & Routers).
• Experience in the installation and operation of VSATs, including antenna pointing, use of spectrum analyzer and understanding of RF communications.

• Excellent knowledge of the English Language.
• Good communication skills (written and oral).
• Strong knowledge of electronics theory and application.
• Willingness to travel often and on occasion to remote locations.
• Ability to read and create schematics, diagrams, user manuals, technical manuals etc. (knowledge of MS Visio is considered an advantage).

• Good knowledge of MS Office.
• Computer literacy.
• Logical thinker and the ability to work alone.
• Flexibility and adaptability to manage a range of different tasks and to work extra hours to meet deadlines.
• Good organizational and time management skills.
• Prioritization skills.
• Excellent problem-solving skills.

• Team player mentality.
• Adaptability to changing situations.

• A keen eye for detail and a result driven approach.
• Customer service orientation.

Apply here