Maersk launches a shared service centre in Poland, supporting customers across Europe

September 2, 2025

The new office in the heart of the Polish capital addresses the growing need of providing European customers with contemporary services and supports various parts of the business in several languages.

Launched with the aim of providing Maersk’s diverse customer base with consistent and superior service, the new office draws from a growing talent pool that Warsaw and Poland have to offer.

Situated in a newly developed office and residential compound with a strong focus on a sustainable and collaborative environment, the new Maersk office is in the heart of the city’s fast-growing Wola district, which has over the past decade become Warsaw’s vibrant financial and business centre. The location is therefore a perfect match for over 100 Maersk colleagues already working there, representing 9 nationalities with an average age of 28.

I’m immensely proud of this significant milestone. Adding a new location in Warsaw not only strengthens our presence in Europe but also underscores our commitment to improve customer experience, centralise and standardise operations.

Caroline Wu

Head of Global Service Centre organisation at Maersk.

It is fantastic to see how this project has taken shape, as we now have a new hub in the heart of Warsaw, helping us serve our customers across the region. This is a testament to Poland’s great potential as a talent hub, and I am so happy to see the engagement and positive vibes I have experienced in the office.

Aymeric Chandavoine

EVP and President Europe.

The official inauguration of the new site, which happened on 21st August, marks a major milestone for Maersk in Europe. As the company continues to expand and innovate in the region, the new service centre in Warsaw will play a pivotal role in supporting these ambitions, ensuring new standards for efficiency and customer service in the region.

Source:Maersk