As your integrated logistics provider, A. P. Moller – Maersk would like to inform you of changes in the import container release process at the German seaports of Hamburg, Bremerhaven, and Wilhelmshaven.

This new process – mandated by law for Hamburg and Bremerhaven with effect from 1 October 2025 – will replace the existing PIN-based release system with a digital authorisation known as “secure release order”. This ensures that only one traceable party at any given time is authorised to pick up full import containers from the port, supporting safe and secure supply chains for our customers and the communities in which we operate.

To facilitate this process, Maersk will use the “German Ports” community platform, which enables a standardised and secure approach across our Network’s German ports of call, the same as used by the relevant terminal operators. Further details on the “German Ports” platform can be found here: https://germanports.com/, and in this one pager.

Once fully implemented, import container pick-up rights will be encrypted and can only be granted through the platform. Customers and vendors will no longer receive a release PIN from Maersk, but a pick-up authorisation through the “German Ports” platform.

As we prepare for the launch, we strongly encourage all customers and vendors to register on the “German Ports” platform as early as possible to obtain a necessary ID, and to meet the technical and training requirements in time.

We will keep you informed of developments, go-live milestones, and any changes to your current Maersk import release applications.

Should you have any questions, or require further assistance, please reach out to your local Customer Experience representative. Our teams remain at your disposal and look forward to continuing to support your logistics needs.

Source: A.P. Moller – Maersk