OSM Thome announced the launch of “Ask OSM Thome,” a generative AI tool based on OpenAI’s ChatGPT model, integrated via Microsoft, to revolutionise how our teams access information about our Safety Management Systems (SMS) for our managed vessels. This tool, designed to provide a chatbot experience through MS Teams on both desktop and mobile platforms, aims to streamline and enhance our operational efficiency and safety compliance.

Our SMSs are extensive, designed to comprehensively address operational risks and ensure consistent application of company policies. However, the sheer volume of documentation across three different SMSs for each division within our Technical Management business unit has made it cumbersome and time-consuming to navigate. This vast knowledge base, while essential, requires a more efficient means of access.

“Ask OSM Thome” leverages natural language processing to provide near-instant access to our SMS knowledge base, significantly reducing the time required to find information. By integrating this tool with MS Teams, we ensure that our teams can access the information they need, whether onshore or onboard, through a familiar and convenient interface.

The implementation of this AI tool is expected to enhance compliance by making it easier to access SMS information, improve safety through quick access to critical information, increase efficiency by reducing the time spent searching for information, and ensure consistency in operations across all divisions and vessels. It is crucial to note that “Ask OSM Thome” is designed to facilitate faster access to knowledge, not to make decisions on behalf of our personnel. Our trained, skilled, competent, and experienced operational personnel will continue to make decisions based on the information provided by the tool.

Olav Nortun, Chief Operating Officer (TM) of OSM Thome, emphasizes the importance of this innovation: “Harnessing the benefits of AI is vital if we are to continue to deliver value-added solutions for our clients. ‘Ask OSM Thome’ will help our teams find the information they need quickly and accurately, keeping our operations compliant and our staff safe. We will continue to assess and review developments in new technology and implement those systems which we feel will assist our teams in working smarter and more efficiently without compromising on safety and compliance.”

Jamie Morgan Ramsamy, Chief Digital Officer of OSM Thome, highlighted that this is just the beginning: “Developed in collaboration with Microsoft’s technology partner Tiger Analytics, ‘Ask OSM Thome’ represents the first step towards a more integrated and intelligent knowledge management system. We are already integrating additional knowledge sources, which will make it one of the most comprehensive AI tools for accessing organizational knowledge within the maritime industry.”

During development and deployment, the tool underwent extensive user testing to ensure the highest possible accuracy. The project was managed by Sunit Sikand, who will continue to drive this initiative forward together with the project team following this initial deployment.

To ensure a smooth transition, we have provided our staff with user guides and conducted familiarization sessions as part of our management of change procedure. To date, we have deployed the tool globally to all TM locations and three ships, with the intention to continue deployment across our TM managed fleet.

“Ask OSM Thome” is set to transform the way we manage and access our extensive SMS documentation. By harnessing the power of AI, we aim to improve the lives of our teams, enhance safety, and drive efficiency across our operations. This initiative underscores our commitment to leveraging advanced technology to support our people and enhance our operational capabilities to benefit our customers. We look forward to your support and participation in making this innovative tool a success!

Quotes from OSM Thome Employees who have trialed the System:

Igor Grubisic, Marine Superintendent: “When I encountered some term or clarification in our system that does not appear frequently in my day work, I had to filter through SMS, business processes, and various teams, and it takes time. With the chatbot, simply type enough clear questions, and you get a comprehensive reply in a matter of a few seconds.”

Marko Ostric, DPA: “Since the rollout of ASK OSM Thome AI, it has become an indispensable tool in my daily routine. Its efficiency and speed in providing quick references to our SMS have been incredibly convenient. This AI has streamlined processes and made accessing essential information much simpler and faster. Highly recommended for anyone looking to improve their workflow and access to information.”

Sunit Sikand, Director-Global Marine, Health and Safety, Project Manager of Ask OSM Thome: “This tool has significantly streamlined the workflow. My newest team member was able to quickly conduct gap analyses for the various new regulations and locate necessary references, saving valuable time. Its user-friendly interface will be a great asset for onboarding and improving awareness during inspections.”