Registration Now Open; Event Takes Place October 1-2 in Santa Clara, CA

Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience (CX), today launches Enterprise Connect AI, a two-day Summit to help IT leaders learn how AI can help make their end users more productive, contact centers more profitable, customer experiences more powerful and IT operations more cost-effective. Enterprise Connect AI takes place October 1-2 at the Santa Clara Convention Center in Santa Clara, CA, with a welcome reception on September 30.

With the theme, Optimizing AI for Enterprise Growth, the Summit offers dynamic discussions and expert-led sessions designed to equip IT, Communications and CX leaders with the latest strategies to navigate the AI revolution.

“AI is moving fast and IT leaders are scrambling to keep up. We’ve never seen anything like the excitement and potential of AI in the enterprise. In fact, Omdia estimates that revenues will grow from $6.7bn in 2023 to $62.9bn in 2028,” said Eric Krapf, General Manager, Enterprise Connect. “We created this new event to help tech leaders take a deep dive into AI for enterprise growth.”

Enterprise Connect AI will provide up-to-the-minute, in-depth, vendor-neutral content via three conference tracks – CX, Productivity, and IT Management – to help tech leaders leverage AI to advance their careers and enterprises.

Critical topics to be covered include:

• Personalizing the Customer Experience with AI
• Agent Assist…or Replacement?
• Getting Your Data AI-Ready
• Confronting the Real-World Costs of Generative AI
• Working with Your Enterprise’s AI Governance Team
• Personal Assistants: Who’s Using Them? Who’s Getting ROI?
• Using AI to Manage Your IT/Communications Infrastructure
• Top Ten AI Applications for CX Today…and Tomorrow

Enterprise Connect AI will also offer a Networking Hall that will feature technology providers leading the way in developing AI-based capabilities enterprises need to compete.

Enterprise Connect AI sponsors include: Diamond Sponsor: RingCentral; Platinum Sponsors: Audiocodes, Cognigy, and Google; Gold Sponsor: Bandwidth; and Silver Sponsors: NICE and SecureLogix.