Leading tanker operator advances digital transition with support services that resolve operational issues, streamline maintenance routines and optimise vessel availability

Marlink Group company Telemar has deployed its digital remote access technology to support the fleet operations of Fratelli d’Amico Armatori as part of a long term maintenance agreement. Using its remote troubleshooting expertise, Telemar has enabled Fratelli d’Amico to keep its ships operational while problems are solved, eliminating downtime and reducing operating costs.

In the first two months of the 2023, Fratelli d’Amico was able to use Telemar’s remote service to remotely install and configure an autopilot, remotely configure an X-band radar and solve an interface issue between the AIS Radar and ECDIS while underway with safety of navigation secured each time.

The remote service was also used to address a further radar issue where full diagnostics were performed during navigation and repairs finalized at the vessel’s first port of call. Being able to remotely diagnose and repair the problems, enabled them to continue sailing safely, either without in-person service being necessary or enabling planning so that parts and field service engineers were ready and waiting.

Telemar customers with maintenance contracts in place benefit automatically from the remote support solution for all the shipboard communications and navigation systems. Additional benefits can be achieved by customers who have chosen Telemar’s BridgeLink solution which enhances remote access by enabling Telemar certified and trained field service engineers to run diagnostics and repairs on bridge equipment in a fast, efficient and safe manner. As a result vessels can reduce or eliminate downtime of equipment critical to the vessel’s safe operations, saving costs and increasing vessel availability.

“We work in a highly demanding sector where we cannot afford to stop a ship while waiting for a service or a spare part which may not completely solve the problem,” explains Matthias Guarino, Marine Department, Fratelli d’Amico Armatori. “Telemar’s digital approach to troubleshooting and repair has shown us that it can solve many common problems remotely, keeping the ship operational and at the same time reducing costs.”

“Telemar has seen interest in our remote access services grow through the COVID period and afterwards as we focused on providing a new depth of managed services that can support the digital transformation,” said Mike Bauwens, CEO, Telemar Group. “As the evolution of the technology present onboard allows greater interaction between the ship and the shore, we have deployed more dedicated staff resources and processes to assist our customers with remote solutions.”