Home Digitalisation Intelsat opens new Customer Support Center in South Africa

Intelsat opens new Customer Support Center in South Africa

An inside look at one of Intelsat’s Customer Operations Centers.

Company Continues to Expand Its Industry-Leading Customer-Service Capabilities

Intelsat has opened another Customer Operations Center, this one in Johannesburg, South Africa. The newest Intelsat customer-support center covers the entire African continent and has both English and French speakers available to help customers with a variety of support requests.

Intelsat’s South African Customer Operations Center will extend the reach of Intelsat’s world-class customer experience. Recently hired Intelsat support technicians are already staffing the center and serving hundreds of Intelsat’s existing customers across the continent.

The South African Customer Operations Center, now in operation, assists customers with some specific activities:

• Technical or service issues

• New services and solutions

• Activating and configuring new services and terminals

• Easy access to Occasional Use services

In addition to live, in-person support, Intelsat also provides a variety of convenient digital self-service tools to simplify our customer’s service experience.