A Letter from our Chief Executive Officer
All of us at KVH appreciate the trust you place in us and our people worldwide, whether you have chosen us to provide you with connectivity wherever you travel or to deliver the precision navigation, stabilization, and pointing capabilities your platforms require.
In the current environment, it’s important for all of us to remain safe while ensuring business continuity. That’s why we are taking steps to minimize the risks posed by the COVID-19 virus as we continue to provide you with outstanding products, service, and global support.
For our thousands of mobile connectivity customers around the world, KVH’s global service organization continues to provide 24/7/365 remote technical support, so please contact us at any time if we can be of assistance. For vessels that require onboard service in port, our worldwide field service network stands ready to help wherever our technicians are permitted to travel and in compliance with local and national health and safety requirements.
As for our ability to support our inertial navigation customers, we produce our own fiber and fiber components internally, ensuring our supply. For those few component categories that we purchase externally, we already have multiple sources in different regions for redundancy. In addition, we continue to be proactive with our supply chain, including sourcing additional inventory of parts as well as stocking finished goods with some of our more popular products. Finally, KVH’s inertial navigation service organization and technical support will remain available, so please don’t hesitate to contact us.
Throughout all of this, our commitment to the health and safety of our employees, customers, and partners is unwavering. Even as our employees around the world work remotely to ensure vital social distancing, we have established business continuity plans here at KVH to provide the superior technology, service, and support you have come to expect without interruption.
We have also shared the recommendations of the Centers for Disease Control and Prevention (CDC) and other global heath organizations to reduce the risk of transmission of the COVID-19 virus with our employees, customers, and partners worldwide.
The movement of people, goods, and assets is fundamental to the global economy, which is why they can’t – and shouldn’t – simply stop. That’s also why I believe KVH’s mission of delivering products and services for a world in motion is more important than ever before.
Thank you for your continued trust in KVH, and I look forward to seeing you throughout the year.