Managed connectivity solution features custom self-service portal for control over individual vessel connectivity
Solstad Offshore, a leading provider of specialised offshore tonnage to the international oil and gas industry, has renewed its connectivity contract with Marlink, committing 65 offshore vessels to Sealink, Marlink’s high-throughput Ku-band VSAT service. Solstad’s vessels will be provided with Sealink Services and L-band backup to ensure seamless global connectivity.
To meet the diverse demands of its OSV fleet, Solstad sought a highly flexible, customised and future-proof service. Building on more than 10 years’ partnership, Marlink cooperates closely with Solstad Offshore to meet their operational and ICT (Information Communications Technology) requirements. A tailor-made setup consisting of five diverse packages will allow Solstad to choose the hardware fitted to each vessel, ranging from basic 4G connectivity to a fully managed, high-throughput single or dual antenna VSAT system.
Christian Nesheim, ICT Director, Solstad Offshore, said: “Reliable links with shore are vital in today’s industry to ensure operational efficiency and vessel safety, as well as improving quality of life for vessel crews by keeping them in touch with families ashore. Many of our clients work in the highly demanding oil and energy sector, and by providing them with outstanding connectivity Solstad will continue to deliver value at every level.”
Marlink’s services for Solstad Offshore are made flexible through use of an innovative Self-Service portal, on board and on shore. Without needing to pick up the phone, users will be able up- or down-grade their bandwidth allocation, activate or deactivate services such as content filters, and change their coverage area. This adaptability will allow Solstad Offshore more control, for example by increasing the bandwidth for a vessel in alignment with current on-board requirements.
To avoid unauthorised use of the portal, user accounts will be allocated with various access rights. Support tickets, changes and invoices will also be handled via a customer portal, specifically designed to meet Solstad Offshore’ needs, and providing transparency for both users and managers.
Tore Morten Olsen, President Maritime, Marlink said: “Marlink has worked together with Solstad Offshore to produce a service offering which we believe to be unmatched in the industry. By enabling our customers to configure their connectivity to their exact requirements, we increase the value and service experience for our customer.”